Refund and Return Policy

Last Updated: 05-Jan-2025

At Michael’s Design Lab, we pride ourselves on delivering premium, customized website design solutions for doctors, healthcare professionals, and private practices. Your satisfaction is extremely important to us. This Refund and Return Policy outlines the terms under which refunds and cancellations are processed.

By engaging with our services or purchasing any digital product, you agree to the terms outlined below.

Service-Based Products

Since our offerings are highly customized and service-driven, refunds are not available once the project work has commenced.

• • • Website design, development, branding, and customization services involve considerable planning, creative input, and technical setup from the outset.
    • Payments made toward these services are non-refundable once we begin the project — starting with the initial consultation, project planning, or first delivery of design drafts.

Website Development Packages

We offer annual packages for:

• • • Website Only Packages
    • Website + Maintenance Packages
    • A la Carte Maintenance Services

Refund Terms:

• • • A full refund (minus transaction fees) is available if you cancel before your first scheduled consultation or before design work starts.
    • No refunds are issued once the initial design consultation, development, or project setup has begun.
    • If a multi-year package is purchased at a discounted rate and later canceled, the original full (non-discounted) price will apply for services rendered, and the balance may be adjusted accordingly.

Digital Products (Themes, Templates, Graphic Assets)

• • • All digital sales are final.
    • No refunds will be issued for downloaded templates, designs, or digital assets as they are considered delivered upon purchase.

Sale Items and Promotional Offers

• • • Sale items are non-refundable.
    • This includes any website packages, digital assets, templates, or services purchased at a promotional price, limited-time discount, or as part of a bundle.
    • Custom work initiated under a sale offer is also non-refundable once the project has started.

Revision and Satisfaction Guarantee

• • • We provide multiple revision rounds (number based on the selected package) to ensure your satisfaction during the design and development phase.
    • Requests for major changes after final approval or changes outside of original project scope may incur additional fees.

Subscription and Renewal Policy

• • • Maintenance and hosting subscriptions are billed annually.
    • Customers will receive renewal reminders before the end of the current term.
    • Subscription cancellations must be submitted prior to renewal; partial refunds for unused time are not available.

Exceptional Refund Circumstances

Refunds may only be granted at our sole discretion under the following conditions:

• • • Inability to deliver the agreed-upon project within the discussed timeline, without reasonable explanation.
    • Mutual agreement between both parties to cancel before substantial work has started.

Approved refunds will deduct the value of work already completed and any processing fees.

How to Request a Refund or Cancellation

If eligible under the terms outlined above:

• • • Send a written request to support@michaelsdesignlab.com including your full name, project details, and reason for cancellation.
    • Refund and cancellation requests are reviewed within 5-7 business days.

Policy Acceptance

By purchasing any service, digital product, or subscription from Michael’s Design Lab, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.

Contact Us

For questions about refunds, returns, or cancellations, please contact:

Michael’s Design Lab
Email: support@michaelsdesignlab.com
Phone: +65 98832073
Website: https://www.michaelsdesignlab.com/